General information

Personal data collected

Bluechip collects and processes users’ personal data in accordance with the law and the privacy policy. These include identification information, namely:

• first name, last name, date of birth, passport, or other identification data;
• contact information (address, phone, e-mail) financial data (account numbers, transactions, payments);
• information about the use of services (preferences, settings, participation in promotions).

To identify and track user activity, IP addresses, device data, geolocation, and site browsing history are recorded. This data is used for account management, security, and marketing purposes.

As part of compliance with the requirements of responsible gaming, the online casino stores information about gambling addiction without the possibility of deletion. The services are not available to persons under the age of 18, and attempts by minors to access them intersect with the subsequent deletion of their data from the system.

Grounds and purposes of personal data processing

The retention period of personal data is determined by the purposes of processing, the terms of contracts, the legitimate interests of the company, and the requirements of regulatory acts. The transfer of data to third parties is carried out only if there are legal grounds and in compliance with contractual guarantees for the protection of information. Bluechip Online Casino processes personal data in the following cases:

• if it is necessary to conclude and execute a contract;
• comply with legal obligations;
• to protect the legitimate interests of the company or third parties, as well as with the consent of the data subject.

The main purposes of processing include providing services, informing about changes in policies and terms of agreements, sending marketing and educational materials (if the user has not opted out of such messages), assessing the risks of money laundering and terrorist financing, complying with legal requirements and requests from government agencies, protecting interests in legal disputes, and providing additional services.

User rights

According to the current legislation, Indian users have the following rights with respect to their personal data:

• the right to access the processed data and receive a copy of it upon written request;
• the right to correct inaccurate or incomplete information;
• the right to restrict data processing (if this does not contradict the legitimate grounds for processing);
• the right to revoke consent to processing;
• the right to delete data (does not apply if there are legitimate grounds for processing, for example, the fulfillment of legal obligations);
• the right to transfer data in a structured format to another organization or to oneself (the company is not responsible for the data after its transfer).

All rights are exercised in good faith upon written request. The standard time for reviewing requests is 1 month, with the possibility of extending up to 3 months for complex cases. In case of unreasonable or excessive requests, the company reserves the right to charge or refuse to pay for administrative expenses.

Deletion of information

The Bluechip provides the ability to delete personal data only in those services where such a function is technically provided. The user can delete certain data through the available tools, after which the information is permanently deleted from the systems, except in cases where legislation requires its storage.

The right to erasure does not apply to legally processed data. If the system does not have a deletion function, but the user has sent a reasonable request, the company can perform the deletion manually within the technical capabilities of the service, having previously notified about the possible costs of administrative procedures. In this case, a fee is charged, the amount of which is calculated based on the actual costs of the company.

Transfer of information to third parties

The official Bluechip website contains links to third-party resources, including websites for the prevention of gambling addiction. These resources do not belong to the company unless otherwise stated, and the company is not responsible for their privacy policy. Users from India are advised to familiarize themselves with the terms of use of all visited resources.

In addition, the company does not sell or transfer personal data to third parties not related to customer service. All recipients of the data use them exclusively to fulfill contractual obligations to the company and ensure the operation of the system. Bluechip reserves the right to transfer personal data to certain third parties, including affiliated companies, subsidiaries, and branches, regardless of their location, authorized contractors providing services based on a data protection agreement, as well as government and regulatory authorities.

Customer’s security obligations

The Bluechip Online Casino takes all possible measures to ensure the safe storage and processing of user data. However, absolute information security cannot be guaranteed, especially when data is transferred or stored outside the systems of the company and its subcontractors.

The user is solely responsible for the safe use of the services, including the protection of account credentials, and the security of the devices and systems used. Bluechip recommends that you regularly change your authorization information, such as usernames and passwords, for additional protection.

Notification and Email Settings

The Bluechip Online Casino provides Indian users with the opportunity to opt out of marketing newsletters. To do this, simply use the unsubscribe link at the bottom of any promotional email. An alternative option is to contact customer support through the appropriate section of the website or online chat. It is important to note that official notifications such as transaction confirmation, changes to the Privacy Policy, or General Terms of Service do not contain an unsubscribe function, as they are an obligatory part of the provision of services.

Contacts

For questions or comments regarding the Privacy Policy, users should contact us by email. If it is not possible to resolve disputes through negotiations with the company, users have the right to file a complaint with the relevant data protection authority.